Comprehensive IT maintenance, cybersecurity protection, and enterprise-scale support — all in one annual contract.
One contract. Every device, network, and system in your business — covered, monitored, and maintained.
On-site break-fix for all computers, servers, printers and peripherals. Parts replacement included.
Router, switch and Wi-Fi monitoring with proactive alerts before issues affect your team.
Microsoft 365, Google Workspace, and cloud server administration and optimisation.
Automated daily backups with tested recovery procedures and documented RTO/RPO targets.
Managed patch deployment across all endpoints — zero-day patches applied within 24 hours.
Unlimited support tickets via phone, email and portal. Average response time: under 30 minutes.
Annual health checks, lens cleaning, firmware updates, and recording system verification.
Detailed monthly IT health reports with ticket summaries, asset inventory and recommendations.
For small businesses with up to 15 users. Core helpdesk and basic monitoring included.
For growing businesses with 16–50 users. Full monitoring, proactive maintenance and faster SLAs.
For large organisations with 50+ users. Fully managed IT with dedicated engineer and custom SLA.
We've embedded enterprise-grade cybersecurity directly into our AMC plans — so protection isn't an afterthought, it's part of the contract.
Cyber attacks don't respect business hours. Our cybersecurity AMC add-on runs 24/7 threat monitoring, automated response, and human-led incident management — so your business is protected around the clock.
Comprehensive Vulnerability Assessment and Penetration Testing — identify weaknesses before attackers do. Annual or bi-annual testing included in higher-tier plans.
Full gap analysis, ISMS documentation, and audit-readiness support. We've helped 8 businesses achieve certification in under 6 months.
A live security breach requires immediate action. Our incident response team is available within 2 hours to contain, investigate and recover.
For businesses with 50+ users or multiple locations — a fully managed technology partnership, not just a support contract.
Completely replace or supplement your internal IT team. We handle strategy, procurement, helpdesk, and vendor management.
Centralised management of all your office locations — unified policies, monitoring, and SD-WAN connectivity.
Architecture design, migration, cost optimisation, and ongoing cloud operations management.
Monthly board-ready reports covering system health, security posture, spend analysis, and strategic recommendations.
24/7 human-monitored security operations with SIEM integration, automated playbooks, and threat hunting.
"ELLOLING essentially became our entire IT department. 18 months in — zero downtime, 60% cost savings versus in-house hiring."
— CTO, Momentum Creative Agency
We put our response times in writing. Every AMC plan comes with a legally binding Service Level Agreement.
| Severity | Description | Essential | Professional | Enterprise |
|---|---|---|---|---|
| P1 Critical | Full outage or data breach | 4 hours | 2 hours | 1 hour |
| P2 High | Major service degradation | 8 hours | 4 hours | 2 hours |
| P3 Medium | Single user/system issue | Next business day | 4 hours | 2 hours |
| P4 Low | General queries / requests | 3 business days | 1 business day | 4 hours |
| Support Hours | Mon–Sat 9am–6pm | 24/7 | 24/7/365 | |
| On-site Response | Monthly scheduled | Fortnightly + reactive | Dedicated engineer | |
| Uptime Guarantee | 99.5% | 99.8% | 99.9% | |
If we fail to meet our agreed response times, you receive a service credit on your next invoice. No arguments, no paperwork — automatic credit applied. We're that confident in our delivery.
Tell us about your business and we'll put together a bespoke plan. No obligation, no hidden fees.
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